Explore the World — One Unforgettable Adventure at a Time!
Our Contacts
Address
Fiori Travel & Tours
Rruga Mine Peza, 1001
Phone
Travel Agency +355 67 206 8200
Info +355 67 206 8200
LEGAL BASIS
This contract is drafted in accordance with:
“Contract” – means the agreement concluded between the consumer and the organizer and/or the seller, under which the consumer undertakes to pay a specified all-inclusive price in exchange for the travel package offered by the organizing party (Fiori Travel Sh.p.k.).
“Travel Package” – means a pre-arranged combination of at least two of the following services:
i) transport;
ii) accommodation;
iii) other tourist services not directly linked to transport or accommodation and which represent a significant part of the package;
covering a period of not less than 24 hours or including overnight accommodation.
“Tour Operator” (Organizer) – Fiori Travel Sh.p.k., a legal entity that designs and organizes prearranged travel packages promoted through catalogues, brochures, advertisements, or online platforms, and is responsible for the product offered, whether sold directly or via travel agents.
“Travel Agency” – a licensed legal entity engaged in offering, arranging, and facilitating travel, accommodation, or transport tickets, as well as tickets for sporting or cultural activities, in exchange for payment.
“Reservation” – the holding or ordering of a tourist service (travel, accommodation, or package) by the agency at the client’s request.
“Confirmation” –
a) verification of the availability of a reservation; or
b) the final agreement by which the client settles payment obligations and the agency secures the confirmed booking.
“Hotel” – a building or group of interconnected buildings, with no fewer than six (6) rooms, located within a single property, providing accommodation and additional services to the public, managed by qualified staff.
“Refund” – the amount that the agency is obliged to return to the client in cases of non-fulfilment of the agreement due to the agency’s fault or in other situations specified in this document.
3.1. The final price of the travel package is indicated on the invoice issued by Fiori Travel Sh.p.k.
3.2. The final price clearly specifies which services are included and which are excluded (subject to additional payment).
3.3. The price is fixed except when:
a) transport or fuel costs change;
b) port or airport taxes change;
c) the exchange rate varies before the departure date.
In such cases, the price adjustment will be proportional to the cost changes.
3.4. Price increases (e.g. by hotels or villas) may occur due to changes or unavailability of certain room categories. For example, if a standard room is booked but only superior rooms are available, the price difference will be communicated to the client at least 10 days before departure (or within 2 days from booking). The client reserves the right to cancel the reservation without penalty if the new price is not accepted.
6.1. Payment Schedule
The traveller shall pay 30% of the total price upon reservation (after accepting the terms and conditions) and the remaining 70% at least 20 days prior to departure.
6.2. Payment Methods
7.1. If the agency has set a minimum number of participants, it may cancel the trip if this number is not reached. The client will be notified at least 10 days before departure.
7.2. The agency may also cancel the trip due to force majeure (e.g. earthquake, flood, political unrest, etc.).
7.3. The agency is obliged to cancel any package or accommodation purchased from another operator if service fulfilment becomes impossible due to:
a) bankruptcy of the airline;
b) local closure of the planned hotel;
c) the tour operator’s business discontinuation.
7.4. In such cases, the client is entitled to the rights outlined in Article 10.3 of this contract.
7.5. The client may withdraw from the contract without penalty within the deadline communicated by the agency.
7.6. If the client withdraws after the communicated deadline, compensation for incurred expenses will be due.
7.7. These cancellation terms do not apply to last-minute bookings or special hotel conditions, which the client accepts at the time of reservation.
8.1. The client may transfer the package to a third party no later than 10 days before departure or within 2 days from booking.
8.2. The transfer is free of charge if the third party has the same booking characteristics (number of persons, children’s ages, etc.).
8.3. The client must inform Fiori Travel Sh.p.k. in writing of the transfer and the names of replacement travellers within the specified time frame.
8.4. Both the original and substitute clients are jointly responsible for full payment of the package and any additional costs arising from the transfer.
8.5. Special conditions may apply for last-minute or final-seat bookings, which must be accepted by the client at the time of reservation.
9.1. Prior to signing the contract, Fiori Travel Sh.p.k. shall provide written information on:
10.1. At least one day before departure, the agency shall provide written notice to the client including:
10.2. If major changes occur before departure (e.g. price increase >5% or essential modification), the client will be promptly notified and may:
a) accept the change and sign a contract addendum; or
b) withdraw without penalty within two (2) days of notice.
10.3. In case of withdrawal or cancellation by the organizer (not the client’s fault), the client may choose between:
a) an equivalent or higher-quality replacement package;
b) a lower-quality package plus refund of the price difference;
c) full refund within 7 days;
d) compensation for material and non-material damages (excluding the cases under Articles 7, 12.1, and 12.2).
11.1. Fiori Travel Sh.p.k. must fulfil all contracted services even if provided by subcontractors.
11.2. If key services cannot be provided after departure, the agency shall offer suitable alternatives at no extra cost or refund the price difference.
11.3. If no alternatives are possible or acceptable, the agency must:
a) provide equivalent return transport free of charge; and
b) compensate the client for resulting damages.
12.1. The agency is not liable for damages if cancellation occurs due to:
a) insufficient participants, duly notified;
b) force majeure.
12.2. The agency is not liable for non-performance caused by:
a) actions of the client;
b) unforeseeable acts of unrelated third parties;
c) unavoidable and extraordinary circumstances.
12.3. If the accommodation or operator has specific conditions differing from Fiori Travel Sh.p.k. general terms, the supplier’s terms prevail.
13.1. The client must pay the full amount as per contract.
13.2. The client must compensate the agency for late cancellation beyond agreed terms.
13.3. Cancellations must be submitted in writing to Fiori Travel Sh.p.k. or via email to [email protected]
13.4. The client must behave appropriately and respect the legal and ethical rules of the host country.
13.5. Any dissatisfaction or breach must be reported immediately to the service provider and/or agency.
13.6. The client has the right to seek compensation as per this contract.
14.1. If the client is in difficulty due to circumstances beyond the agency’s control, Fiori Travel Sh.p.k. shall provide immediate assistance.
14.2. Assistance may include directions, local contacts, emergency services, medical aid, or consular support.
15.1. The client may file a complaint within one (1) day after the trip ends for any non-performance of contract terms.
15.2. The agency must review and respond to complaints within two (2) days of receipt.
16.1. The parties shall first attempt to settle disputes amicably.
In the absence of agreement, disputes shall be resolved through mediation, arbitration, or competent judicial authorities in accordance with Albanian legislation.
Fiori travel & Tours PDF Contract
Explore the World — One Unforgettable Adventure at a Time!
Fiori Travel & Tours
Rruga Mine Peza, 1001
Travel Agency +355 67 206 8200
Info +355 67 206 8200
